Privacy Policy
Tongtrailer
Last updated: October 10, 2026
Effective date: October 10, 2026
- Introduction
This Privacy Policy explains how Tongtrailer (“Tongtrailer”, “we”, “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit https://tongtrailer.com/ (the “Website”), submit an inquiry or request a quote, or otherwise interact with us.
Tongtrailer is a manufacturer and exporter of semi-trailers and trailer parts based in Shandong Province, China, serving customers worldwide.
By accessing or using the Website, or by submitting information to us through the Website, you acknowledge that you have read and understood this Privacy Policy.
Note: If you do not agree with this Privacy Policy, please do not use the Website or submit personal information through it.
- Who We Are (Data Controller)
The entity responsible for the processing of your personal data is:
Company: Tongtrailer
Address: Shandong Province, China
Email: info@tongtrailer.com
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us using the details above.
- Information We Collect
3.1 Information you provide to us
We collect the information you voluntarily provide when you fill in our quote request or contact forms, send us an email, or message us on WhatsApp or by phone. This typically includes:
- Full name
- Email address
- WhatsApp number or phone number
- Company name
- Country
- Product interest (e.g. trailer type or part)
- The content of your message and any other information you choose to share
3.2 Information collected automatically
When you browse the Website, our service providers and we may automatically collect certain technical information, including:
- IP address and approximate location (derived from IP)
- Browser type, device type and operating system
- Pages viewed, time spent, referring/exit pages and clickstream data
- Date and time of your visit
- Cookie identifiers and similar online identifiers
3.3 Information from third parties
We may receive limited information from third parties such as analytics providers, advertising platforms and messaging services (for example, when you contact us via WhatsApp). We do not purchase personal data about you from data brokers.
We do not intentionally collect sensitive categories of personal data (such as health, biometric or precise geolocation data) through the Website.
- Cookies and Similar Technologies
The Website uses cookies and similar technologies (such as pixels, tags and local storage) to operate the site, remember your preferences, analyze traffic and support our marketing.
We display a cookie consent banner that lets you Accept All, choose Essential Only, or open Settings to manage individual categories (Essential, Analytics, Marketing). Where required by law, non-essential cookies are set only after you give consent.
4.1 Categories of cookies we use
Essential / Strictly Necessary — Required for the Website to function properly (security, form submission, cookie preference storage, load balancing). Examples: cookie consent preference cookie. Cannot be disabled; required for the site to work.
Analytics / Performance — Help us understand how visitors interact with the Website so we can improve it. Examples: Google Analytics (via Google Tag Manager). You can disable these.
Marketing / Advertising — Used to deliver relevant advertising and measure campaign effectiveness. Examples: advertising/remarketing pixels. You can disable these.
4.2 Managing cookies
You can change or withdraw your cookie preferences at any time through the Cookie Settings link in our cookie banner, or by clearing cookies in your browser. Most browsers also let you block or delete cookies through their settings. Please note that disabling certain cookies may affect the functionality of the Website.
- How We Use Your Information
We use your information for the following purposes:
- To respond to your inquiries and provide quotations
- To process and fulfill orders and provide related customer support
- To communicate with you about products, services, orders and after-sales matters
- To operate, maintain, secure and improve the Website
- To analyze usage and measure the effectiveness of our content and marketing
- To send promotional or marketing communications (where permitted and/or with your consent, and always with the ability to opt out)
- To detect, prevent and address fraud, abuse or security issues
- To comply with legal, tax and regulatory obligations
- To establish, exercise or defend legal claims
We do not sell your personal data.
- Legal Bases for Processing (EEA / UK Visitors)
If you are located in the European Economic Area, the United Kingdom or Switzerland, we process your personal data on the following legal bases under the GDPR / UK GDPR:
- Consent — for non-essential cookies, and for marketing communications where consent is required.
- Contract — to take steps at your request before entering a contract, or to perform a contract with you (e.g. responding to a quote request or fulfilling an order).
- Legitimate interests — to operate, secure and improve our Website and business, provided your interests and fundamental rights do not override those interests.
- Legal obligation — to comply with applicable laws and regulations.
- How We Share Your Information
We may share your information with the following categories of recipients:
- Service providers/processors — hosting providers, email and CRM providers, analytics providers (e.g. Google Analytics / Google Tag Manager), communication and messaging platforms (e.g. WhatsApp / Meta), and IT support, who process data on our behalf under contractual obligations.
- Business and logistics partners — where necessary to fulfill an order or arrange shipping, freight and customs clearance.
- Professional advisers — lawyers, accountants and auditors where necessary.
- Authorities — when required by law, regulation, legal process or a valid governmental request, or to protect our rights, property or safety.
- Business transfers — in connection with a merger, acquisition, financing, reorganization or sale of assets, in which case your information may be transferred as part of the transaction.
We require third parties to respect the security of your personal data and to process it in accordance with applicable law.
- International Data Transfers
We are based in China and may store and process your information in China and in other countries where our service providers or we operate. When we transfer personal data from the EEA, the UK or Switzerland to a country that does not provide an adequate level of protection, we implement appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission (and, for the UK, the UK International Data Transfer Addendum), or other lawful transfer mechanisms.
- Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law (for example, for tax, accounting, contract or legal purposes). When data is no longer needed, we will delete it or anonymize it.
Retention periods vary depending on the type of data and purpose, for example:
- Inquiry and quotation records: retained for as long as needed to handle your request and our business relationship, then for a reasonable period for record-keeping.
- Analytics data: retained according to our analytics provider’s settings.
- Records required for legal/tax compliance: retained for the period required by applicable law.
- Security
We implement appropriate technical and organizational measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. These may include encryption (HTTPS/TLS), access controls, firewalls and staff training.
However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, so please transmit personal data to us with this in mind.
- Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data.
For visitors in the EEA / UK:
- Right of access — to obtain a copy of the personal data we hold about you.
- Right to rectification — to correct inaccurate or incomplete data.
- Right to erasure — to request deletion of your data in certain circumstances.
- Right to restriction — to restrict how we process your data.
- Right to data portability — to receive or have transferred certain data in a structured, machine-readable format.
- Right to object — to object to processing based on legitimate interests, and to object to direct marketing at any time.
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time.
- Right to lodge a complaint with your local data protection authority.
For visitors in California (CCPA / CPRA):
- Right to know what personal information we collect, use, disclose and (if applicable) sell or share.
- Right to delete personal information we have collected.
- Right to correct inaccurate personal information.
- Right to opt out of the “sale” or “sharing” of personal information (we do not sell personal information).
- Right to limit the use of sensitive personal information.
- Right to non-discrimination for exercising your privacy rights.
To exercise any of these rights, contact us at info@tongtrailer.com. We will respond within the timeframes required by applicable law and may need to verify your identity before acting on your request. You may also designate an authorized agent to make a request on your behalf where permitted by law.
- Marketing Communications
If you have opted in (or where otherwise permitted by law), we may send you marketing communications about our products and services. You can opt out at any time by clicking the unsubscribe link in our emails or by contacting us at info@tongtrailer.com. We will still send you essential service or transactional messages where necessary.
- Children’s Privacy
The Website and our services are intended for business and commercial users and are not directed to children. We do not knowingly collect personal data from children under the age of 16 (or the minimum age required in your jurisdiction). If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.
- Third-Party Links and Services
The Website may contain links to third-party websites, plugins and services (for example, WhatsApp, social media pages or partner sites). This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party service you use.
- Do Not Track and Global Privacy Control
Some browsers and extensions support “Do Not Track” (DNT) signals, and some jurisdictions recognize the Global Privacy Control (GPC). Because there is no common industry standard for DNT, we do not currently respond to DNT signals. Where required by applicable law, we will treat a valid GPC signal as an opt-out of the “sale” or “sharing” of personal information. You can manage cookies and tracking through our cookie settings and your browser controls.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other factors. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, provide additional notice (for example, a prominent notice on the Website). We encourage you to review this page periodically.
- How to Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us:
Tongtrailer
Address: Shandong Province, China
Email: info@tongtrailer.com
We will do our best to resolve any concerns. If you are in the EEA or the UK and are not satisfied with our response, you have the right to contact your local data protection supervisory authority.